You’re probably thinking, “I’m a regular guy, and I’m not very tech savvy. Do I really need to use an AI bot?” It’s hard to wrap your head around how one of these bots can benefit your life.
Then, to top that off, movies are your main reference point regarding these bots. In the movies, humans are often controlled and eventually replaced by AI bots. That’s a frightening concept.
It’s no wonder why you aren’t sure if you’re ready to embrace these bots. Don’t be scared, though. AI bots have a lot to offer people, and you don’t have to worry about them taking over your life. They’re just there to help. They aren’t going to rule the world.
Still need some convincing? Then let’s dig a little deeper and take a closer look at AI bots.
AI Bot Already Makes Your Life More Enjoyable
Sci-fi movies make it look like AI bots will arrive in the future, but they are here right now. Apple Siri, Amazon Alexa, and Microsoft Cortana are all names you are familiar with. All of these devices are powered by artificial intelligence technology. You might not give it much thought, but without the help of AI bots, they wouldn’t be able to play your music, read you the news, or get weather forecasts. You love them so much because they are AI bots.
Another typical example is Google search. Google can now predict what you want to search based on AI technology. The Google bot learns from all of your previous search records, and it is smart enough to predict the next thing you will be searching for. That’s why the Google search is so accurate and fast. Crazy, right? It’s not just crazy. It’s something that you don’t want to live without.
They Speed Up Customer Service
Don’t you just hate waiting? It seems like you have to wait for everything in life. At least you had to, before AI bots came to the rescue.
Bots can serve as customer service representatives, answering customers’ questions at any time of the day, any day of the week. For example, Apartment Ocean created AI bots for real-estate companies. These bots allow companies to take renters’ requests at any time, even when the office is closed. These bots are just part of the process. They gather information and then pass it along to real estate agents. Then, the agents are prepared to help the customer even further during the workday.
Real estate is just one example. AI customer service representatives are getting increasingly popular in almost every industry. For example, telecom companies use bots to handle initial inquires, and hospitals use them to reduce patients’ waiting times. In addition, travel companies started to use bots as travel advisors to give travel advice to travelers.
With so many companies using bots for customer service, you probably wonder if they will replace human representatives. You might even be a little afraid of that, since that could hurt the job market.
There is nothing to fear regarding AI bots replacing human representatives. Instead of replacing them, the bots will help them.
For instance, customer service representatives often spend countless hours answering the same question over and over again. It’s tiresome and a waste of their time. AI bots can answer basic questions, allowing customer service representative to work on things that are more important. Then, when the human agents interact with the customers, they can focus their energy on more sophisticated questions.
It also cuts down on the amount of time that human reps have to spend with each customer. Going back to the Apartment Ocean example, when bots collect information and pass it onto agents, the agents don’t have to spend as much time getting to know the customer. Because of that, they are able to dedicate all of their time to helping the customer solve the problem at hand. This ensures that each customer is satisfied.
Everything Is in One Place
On average, every person has more than 80 apps on his or her phone. All of those apps created a jumbled mess, making it hard to complete tasks that require more than one application.
An AI provides a lot of services, but it is located inside of your Messenger as a regular contact. You don’t have to download app after app to get access to everything that you need from the bot. For example, it is possible to request Uber or order Domino’s pizza by sending out one message from your Facebook Messenger. It’s really fast and convenient.
AI bots do more than help you get food and transportation. They also take care of miscellaneous tasks that you typically use separate apps to complete.
For instance, the new LinkedIn bot can help with scheduling meetings. Open up the chat, let the bot know you want to schedule a meeting, and it will put it on the calendar. You don’t have to leave the chat for the bot to complete the task.
You can even us an AI bot to praise team leaders. Growbot sends out congratulatory messages to members of the team when they successfully complete tasks. Using Growbot will make you look like an involved team leader, even if you’re busy with your own tasks. Again, you don’t have to use multiple applications for this, either. Just go to your Messenger and chat with the bot. It will handle the rest.
Then, to top it off, there are bots that let you pay utility bills and more. Once you add some bots to your phone, you can eliminate some of your apps.
Bots are versatile and dynamic. They can handle a variety of functions, and they don’t clutter your phone with apps that you will never use. You are likely already using AI bots, but your usage will probably continue to grow over the coming years as more companies embrace bots. As more bots hit the market, it will be interesting to see what tasks they are able to handle. Before long, you might not have to do much work at all. Your AI bot will be able to handle everything for you.